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As the momentum of wireless picks up speed, some CTOs want untethered CRM applications to serve the customers -- others are waiting for a clearer connection to ROI
IBM Fellow Pat Selinger talks about the benefits of autonomic computing and query optimization
Ilog JRules' repository and easy-to-use tools help to better manage rapidly changing business rules across the enterprise
When even CRM vendors can't get customer service right, you know there's a problem
AppDetective does wonders, but database security doesn't come cheap
You can't expect CRM to fix poor customer management systems
The concept of distribution is coming into play when planning for continuity