Opinion

CRM gets strategic

Enabling the customer-driven enterprise presents both challenges and rewards

Will Yukon strike XML gold?

Son of Microsoft SQL Server 2000 is going native

XML database futures

Dedicated XML databases are moving to the middle

E-mail’s many hats

People won’t stop using e-mail for everything, so maybe we need better e-mail clients

Keys to intelligence success

For effective business intelligence, learn from the government's example

Libya missed, iPod dissed

Will Microsoft make me rich?

When worlds collide

Overcoming technical, and human, obstacles to better technology

Parting words on SNW

Did I mention there’s good news out of Storage Networking World?

Barking up the right monitor

The executives chose wisely in selecting the flat-screen SyncMaster monitors from Samsung

TCP catastrophe?

New router vulnerability could be a crisis — but you can take steps to avert it

Everthing but the kitchen sync

Getting into the loop

Dear Bob … I'm the IS Manager at a smallish mid-size company (around $100 million in annual sales). My associate and I support approximately 50 PC users, modify programs, write new systems, plus handle customer service and production tasks wh

New Bat Time, New Bat Channel

The whole story is long and painful. It involves a new house and a acute lack of broadband. So, I've found new digs courtesy of InfoWorld, and hope to have enough time to continue firing off missives into the ether. Probably something about the

Box? What box?

Dear Bob … My manager continually tells us to "think outside the box." I'm tired of hearing the phrase, especially because while I hear the phrase a lot, I rarely hear a good definition. Which is to say, we have stupid arguments abou

Getting out of management

Dear Bob … I wish I had Catch-22's problem. Despite being hired as an individual contributor on every job I've had so far, I inevitably end up filling some management vacuum once I get there. Now that I have the dreaded "M" wor

Can you fire a peer?

Dear Bob … How does one get rid of an incompetent coworker? I like my job (the work I do), and enjoy the fact that I feel that I contribute to the stability of the workstation platform that I support. There is another fellow on my team that is a m

Can e-mail be saved?

Battered by junk and reeling under makeshift fixes, e-mail is ripe for reinvention. Here's how six of the industry's most provocative thinkers envision a brighter day

SNW in a nutshell?

Busy show schedule yields results

Hold the phone on your skepticism about Microsoft and VoIP

Combine SIP with Exchange and Active Directory integration, and Live Communications Server 2003 looks to be a winner

Spam salvation

Six visionaries go to the drawing board to reinvent e-mail 

Ending e-mail forgery

Several promising schemes vie to solve the sender identity verification problem

Gaming the spam system

Build a better spam filter, and spammers will figure out how to cheat it

Proxy power

Mostly curiosities today, local proxies will soon be a crucial part of the Web services fabric

He told you so: Jon Postel (1943 – 1998)

An Internet founding father foresaw the 'junk mail problem' 30 years ago

Innovate, or take a walk

If you’re not bringing new ideas to the table, you’re signing your own pink slip

Interview with a spammer

Scott Richter is unabashed, unashamed, and making more money than you. You got a problem with that?

Making friends and influencing vendors

Can pressure from top customers help reshape the industry?

Security report’s good start

National Cyber Security task force recommendations are great, but they don’t go quite far enough

The enterprise’s new Groove

Product Previews

The future of engineering

Dear Bob … Since many of us have gone back and forth on the outsourcing dilemma from the economists that state globalization is a process that cannot be stopped and protectionism would only further hurt us – to those who state that not only are go

From chaos to bureaucracy in one quick step

Dear Bob … I am the senior project manager for a mid-sized company. Our IT director retired recently and it has now become clear that he held many of our initiatives together by providing detailed instructions and assistance to several of the key

Devices get smart

Windows and Linux bring enterprise IQ to embedded systems

Banking on flexibility

New Brocade switches bridge entry-level and corporate SANs

VoIP developments worth talking about

Some surprises emerged from the recent Voice on the Net show, including Microsoft advances

Liability time bomb

You haven’t heard about big data-security lawsuits so far, but it’s just a matter of time

RFID

Like many promising technologies, it comes with a host of issues

It takes a village

Developer communities give small businesses well-deserved influence with vendors

Filling in the margins

Scribbles are valuable communication. We need to set aside room for them in every document.

Product Previews

Product previews

StealthWatch 4.0 strikes back

From a reader who’s been there

Dear Bob … I have some suggestions for Standing, but quietly. I've run daily standup meetings for a software development team for over a year with 20 people attending (depending upon vacations and all that). Each person says what they finished

Breaking out of an old role

Dear Bob … I had been part time with my current employer for four years prior to becoming full time about a year ago. During my four years as part time, I was the "go-to guru" who mainly helped with end-user support for our 250-

Sun and Microsoft: Is Rich Green really gone?

According to an Ashlee Vance story in The Register, Java champion and VP Rich Green has left Sun, as Ashlee puts it, "in disgust." There are lots of reasons to question Sun's judgement in settling with Microsoft without trial. If The

A reader advises how to avoid stagnation

Dear Bob … Just thought I might provide a suggestion to "Stagnant" about the "out of the box" solutions. I think I am familiar with the problem being faced. I previously worked for a bank for 13 years and while most banks are r

How to rescue an agile project

Dear Bob … With respect to "How to rescue a project," I don't consider the lack of a project plan to necessarily indicate some kind of bad disease related to the project. It could be that the project is being run in a particularly &

Color printers cover the spectrum

Workgroup printers from Brother, HP, IBM, Konica Minolta, Kyocera, Lexmark, Oki Data, Sharp, and Xerox face off

Commercial Linux

The success of Linux in business comes down to how skillfully vendors leverage it

Product Previews page debuts

We introduce our new page and reintroduce color printers

Location is everything

For tracking high-value assets, new tags have RFID beat